Contact Us
This is the place to contact the Non Gamstop Casinos editorial team about something on the site: a factual correction, a question about how we research casinos, or a business enquiry. We are an independent comparison site, not a casino, so we cannot see or change anything in your casino account.
Please read the sections below first. They will often get you to the right person faster, particularly if your problem is with a bonus, a payment or a withdrawal.
What we can help with, and what we can't
| Your question | Can we help? | Where to go |
|---|---|---|
| A fact on our site looks wrong or out of date | Yes | Contact us with the page and the detail |
| How we research and rank casinos | Yes | See About Us, then ask us |
| A question about our terms of use | Yes | See Terms and Conditions |
| A bonus, deposit or withdrawal problem at a casino | No | The casino's own support and complaints process |
| Account verification or closure | No | The casino directly |
| Gambling is causing you harm | Not directly | GamCare, GAMSTOP and our Responsible Gambling page |
When to write to us
- Corrections. If a bonus, payment method or rule we describe has changed, tell us which page and what you found. Our details were last checked on 30 September 2026, and casino terms can change without notice.
- Methodology questions. If you want to know why a casino appears where it does, ask. Commission does not buy position in our rankings.
- Feedback. Tell us if a guide left something unexplained, such as wagering requirements, withdrawal limits or identity checks.
- Business or press enquiries. Please say clearly who you are and what you want.
What to include in your message
- The page address or title you are writing about.
- What you read and what you think is incorrect or missing.
- Any source you can point to, such as a screenshot of the casino's current terms with the date.
- A reply address you check regularly.
Please never send passwords, full card numbers or identity documents. We will never ask for them.
Problems with a casino: how to get them resolved
If you have a dispute with an operator, go to the source. We can't intervene, and we can't guarantee any outcome, but this order usually works best:
- Contact the casino's customer support. Use live chat or email so you have a written record. Keep screenshots of the bonus terms as they were when you claimed the offer.
- Use its formal complaints procedure. Most operators publish one in their terms. Note the reference number and any stated response time.
- Check the licence. The licensing body named in the casino's footer may have its own dispute route. Protections differ by licence, and many sites outside Great Britain are not covered by the UK Gambling Commission's rules.
Common flashpoints are unmet wagering requirements, maximum bet rules while a bonus is active, bonus cashout limits, and verification delays on withdrawals. Reading the terms before you claim an offer prevents most of them.
The casinos we feature
Our rankings currently include Betmica, Kikibet, Betninja, WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo and Daytonaspin. We can explain why we reviewed them as we did, but we don't run them and can't speak for their support teams. Advertised offers are the operators' own claims, and they carry conditions such as wagering, time limits and caps, so always read the full terms on the casino's site.
For the full comparison, see our guide to non GamStop casinos.
Support if gambling is becoming a problem
You must be 18 or over to gamble. If you feel you are losing control, help is free and confidential. GamCare runs the National Gambling Helpline on 0808 8020 133. GAMSTOP lets you self-exclude from gambling companies licensed in Great Britain, and sites outside that system will not apply it. Deposit and loss limits, and gambling blocking software, are also worth considering. Our Responsible Gambling page explains each option.
What to expect after you write
We read every message and do our best to reply to genuine queries, but we can't promise a response time. Corrections we can verify are made as soon as practical, and we don't take payment to change a review or a rating.